FAQ
Need to know.
Simple answers to the questions we get most about FORM, your order, and our glow gummies.
Before you message us.
If your question is about an order, please include your order number so we can help you faster.
Orders & shipping
Once your order has been dispatched, delivery time depends on your location and the shipping option selected at checkout. Tracking details will be sent to your email once your order is on the way.
We aim to dispatch orders as quickly as possible. Same-day dispatch may apply to orders placed before the daily cut-off time on business days.
Your tracking number will be sent to the email address used at checkout once your order has been packed and dispatched.
Product
Please follow the directions on your product packaging. For best results, take them consistently and store them as directed on the label.
Please check the ingredients before use. If you are pregnant, breastfeeding, taking medication, or have a medical condition, speak with a healthcare professional first.
Ingredient details are listed on the product page and packaging so you can review everything before ordering.
Returns & support
If you need to change or cancel your order, contact us as soon as possible. Once an order has been packed or dispatched, we may not be able to make changes.
Please contact us with your order number and clear photos of the parcel and product. We’ll review it and help resolve the issue.
You can reach us through the contact page. Include your order number if your question is about an existing order so we can help faster.